03/05/2021

Service planning and organization

Organizing all service tasks is complex and requires a lot of energy and knowledge.

Service tasks, planning and control of execution, customer feedback

Each individual service faces the challenge of monitoring service tasks. Almost every service facility (device, vehicle, machine, ...) has the need to keep a history of repairs, warranty claims, master instructions and procedures, software versioning and other necessary parameters.


An individual repair can be simple with execution in one person or complex in several sets than the project work of several contractors.

Each task can be related to the facility (device, vehicle, machine, ...) and is defined by data such as: priority, deadline, estimated time of repair, estimated exchange of goods, planned billing services and comments with correspondence between

The device can have connected checklists and minutes for installation, service, final inspection, etc., as well as forms with an inventory of the required parameters.

Order, planning, execution, control, customer feedback.

The plan board in three possible views is an ideal tool for capturing, dividing and monitoring tasks.

Web access and mobile application

Tasks can be added, managed and monitored via a web portal, as well as with a mobile app on a smart mobile device (Android and Apple).

The subscriber can report the error via the web application, as well as with the mobile application dotBusiness.organizer.

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Monitoring & Controlling

Easily add acceptance records, final inspection checklists, pre-assembly inspections, and similar functional forms to an individual facility task. This also helps to manage quality for certification or without.

 

dotBusiness 360°
Available human resources -> Customer orders -> Activity planning -> Controlling -> Customer feedback

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